Carrier's transit insurance: your vehicle is covered from the moment we collect it until it is signed for at the other end.
Door-to-door or depot-to-depot: we collect and deliver to your address where truck access allows, or you save by using our depots at each end.
Written condition report: photographed and signed at pickup, and checked against the vehicle again at delivery, so any dispute is settled by evidence rather than memory.
Running or not: non-runners can be moved with the right equipment — tell us when you book so we send it.
SMS and email updates: you are told when the vehicle is collected, when it is in transit and when it is ready.
How car transport Canberra works
Quote: enter the pickup and delivery suburbs and the vehicle make and model. The price comes back in about a minute, with no obligation and no phone call needed.
Book and schedule: we confirm a collection window. Canberra typically runs the quoted transit window once the vehicle is on a truck.
Collection and condition report: the driver photographs the vehicle from every angle and records existing marks before it is loaded.
In transit: the vehicle travels on a purpose-built carrier, secured by the wheels rather than the chassis so the suspension is not strained.
Delivery and sign-off: you check the vehicle against the same condition report before signing. Anything that does not match is raised then and there.
What the price depends on
Two cars on the same route can be quoted differently, and it is worth knowing why:
Size: a dual-cab ute or seven-seat SUV takes more deck space than a hatchback, and space is what you are buying.
Whether it runs: a non-runner has to be winched, which needs particular equipment and more time.
Door-to-door or depot: depot-to-depot is consistently cheaper because it keeps the truck on main routes.
Timing: flexible dates are cheaper than a fixed day, because we can fill a truck efficiently.
Modifications: lift kits, roof racks, spoilers and low body kits change the height or clearance and can change the equipment needed.
Preparing your car for transport
Ten minutes of preparation prevents most of the problems we see:
Remove personal belongings — transit insurance covers the vehicle, not loose items inside it.
Leave about a quarter tank of fuel: enough to load and unload, not enough to add weight.
Take a set of your own photos on the day, so you have your own record alongside ours.
Retract the aerial, fold the mirrors and remove roof racks, bike racks and toll tags.
Disable any alarm or immobiliser that could trigger in transit, and tell the driver how it works.
Check for leaks and note existing damage — declaring a scratch up front is far easier than arguing about it later.
Provide one working key at collection and make sure someone can receive the vehicle at the other end.
Frequently asked questions
What are the opening hours for our Canberra depot?
Our office is open Monday to Friday 8am–4pm and Saturday 8am–10:30am (by appointment). Drop-offs and collections at our Canberra depot are booked into those hours, so please call 1300 599 515 before you arrive to confirm a time.
How do I drop off my vehicle at our Canberra depot?
Choose depot-to-depot when you book and we confirm a drop-off time. Bring the vehicle with about a quarter tank of fuel, remove toll tags and loose personal belongings, and hand over one working key. We complete a condition report with photos before it is loaded.
How do I collect my vehicle in Canberra?
We let you know by SMS and email when your vehicle has arrived and is ready for release. Collect it within depot hours, check it against the condition report, and sign for it. If someone else is collecting, tell us their name before they arrive.
What do I need to bring when collecting from our Canberra depot?
Bring photo ID (such as a driver licence) and your booking number. Any outstanding balance needs to be paid before the vehicle can be released.
Can my vehicle be stored at our Canberra depot if I can't collect it straight away?
Tell us when you book or as soon as your plans change. Short holds can usually be arranged — our office will confirm what is available at our Canberra depot before your vehicle arrives.
Is there parking at our Canberra depot?
Parking and access vary by site. Our office will give you the address and any access or parking instructions when your drop-off or collection time is confirmed — or call 1300 599 515 and ask.