Frequently Asked Questions

Transit times vary by route. Most interstate routes take 3–7 business days. Sydney ↔ Melbourne is typically 2–3 days, while cross-country routes like Sydney, Brisbane, Melbourne ↔ Perth can take 7–21 business days. You'll receive an estimated delivery window when your booking is confirmed.

Yes. All vehicles transported by Auto Mover Australia are covered by our carrier's insurance during transit. We recommend documenting your vehicle's condition with photos before handover. You can upload vehicle photos directly when getting a quote.

With Door-to-Door, our driver collects your vehicle from your address and delivers it to the destination address — the most convenient option. Depot-to-Depot requires you to drop off and collect your vehicle at our depots, which is the most cost-effective option. We also offer mixed options (Door-to-Depot or Depot-to-Door).

Yes, we can transport non-running vehicles. A non-running surcharge applies to cover the additional equipment and handling required. Please select 'No' under the 'Vehicle Running?' option when getting your quote so the correct price is calculated.

We allow a small amount of personal items in the vehicle (up to 80kg), however a goods-in-vehicle fee applies. Items must be stored in the boot or back seat and should not obstruct the driver's view. We are not liable for personal belongings left in the vehicle.

Once your booking is confirmed, you'll have access to our Customer Portal where you can track your vehicle's status in real time — from assigned, collected, in transit, to delivered. You'll also receive SMS and email notifications at key milestones.

Ensure your vehicle has at least a quarter tank of fuel, remove all toll tags and parking passes, deactivate any alarm systems, and leave a spare key with the driver. Make sure the vehicle is accessible and someone is available at the pickup address on the scheduled date.

Pricing is based on the transport route (origin and destination depots), vehicle category (Sedan/Hatch, SUV/4WD, or Van/Commercial/Ute), service type (door-to-door vs depot-to-depot), and additional factors like fuel levy, non-running surcharge, or goods-in-vehicle fee. All prices include GST.

The fuel levy is a variable surcharge that reflects current diesel fuel prices. It is automatically adjusted based on national fuel price indices and applied as a percentage of the base transport cost. The current fuel levy rate is displayed on your quote.

Simply use the 'Get Instant Quote' form on the homepage. Enter your pickup and delivery suburbs, select your vehicle, fill in your contact details, and click 'Get My Quote'. You'll instantly see pricing for all service types and can proceed to book online in minutes.